Frequently asked questions

Here are answers to the questions we get most often. If you can't find what you are looking for, contact us at contact@lovelybabyprint.com.

Shopping

What is Lovely Baby Print?

With Lovely Baby Print you easily create your own birth poster in scale 1:1. The illustration is scaled to your baby's birth length (weight is printed, not scaled). It is the perfect way to remember and cherish the moment your child was newborn.

How does it work?

Use our creation tool to fill in the different fields. You find three tabs at the top: Design, Birth data and Advanced. The Advanced tab is only needed when you want to customise more than the standard options, for example fonts, time format or units.

What sizes are available?

Depending on your baby's length, the tool automatically chooses between 50 × 70 cm and 70 × 100 cm (19¾ × 27½ in and 27½ × 39¼ in). This keeps the proportions right even when your baby is tall.

How long is the delivery time?

Your exact delivery time is shown in the checkout once you have entered your address. Normally delivery takes 2–9 working days depending on the country, because we print as close to you as possible.

What paper quality do you use?

Your birth poster is printed on matte 200 gsm (80 lb) FSC-certified premium paper.

Is a frame included?

No, but you can add a wooden or aluminium frame or a poster hanger while creating your birth poster.

Can I make a poster for twins or triplets?

Yes. Choose Twins or Triplets under Type in the tool and enter the birth data for each baby. Every baby is illustrated in their own 1:1 scale on the same poster.

Which countries do you deliver to?

We deliver to the whole of Europe, the United Kingdom, the United States and Canada. Select your country in the top menu to see prices in your currency.


Payment and delivery

What does shipping cost?

Nothing. We offer free standard shipping to every country we deliver to. Express options with an extra fee are usually available in the checkout.

Which payment methods do you accept?

We offer payment through Klarna, which lets you pay by debit or credit card, direct bank transfer or invoice. In the EU you can also choose to pay in instalments.

Are there any hidden costs?

No. The summary before you place the order shows the total, and all prices include taxes. If you unexpectedly get charged extra when receiving your poster, contact us and we will resolve it.

Do I need to pay customs or other taxes?

No. We print your poster as close to you as possible, with both you and the environment in mind. Should you still be charged customs or taxes, contact us and we will sort it out.


Warranty and returns

Can I return my poster?

Your poster is created for you alone, so we cannot accept returns that are not caused by a fault in the product or the delivery. Faulty or damaged prints are of course replaced. Read our return policy for the full terms.

How do I make a complaint?

Email us at contact@lovelybabyprint.com. We aim to reply within 24 hours. Remember to check your spam folder if you don't hear from us.

I have another question. How do I get in touch?

Email contact@lovelybabyprint.com and we will get back to you within 24 hours. Please check your spam folder if you don't see a reply in your inbox.